If you would like to feedback on a visit or any part of your experience at Cadbury World, please email CadburyWorldInfo@MerlinEntertainments.biz. Each email is reviewed and a member of our on site Customer Service Team who will respond to your query as soon as possible. Emails are answered Monday - Friday, but unfortunately the team are unable to respond during bank holidays.
Typically, we respond to emails within 7 business days, although this can be longer during busier periods.
To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts.