Live Chat
You can contact our team via our messaging service! You'll see this option anywhere on our fantastical help centre at the bottom of the page. This service is available during business hours. However, our Digital Assistant is available 24/7 to help with your questions and help you plan your visit with us.
Telephone
Do you have an enquiry? You can contact our team via telephone. For general booking enquiries please contact 0121 828 9300.
Our friendly customer services team are available Monday-Friday between 9am and 3pm!
Feedback
If you would like to feedback on a visit or any part of your experience at Cadbury World, please email us via CadburyWorldInfo@MerlinEntertainments.biz
Emails are answered Monday - Friday (excluding bank holidays). Typically, we personally respond to emails within 7 business days, though this can be longer during busier periods. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts
Social Media
You can contact us via our social media channels, our team will reply as quickly as possible.
Cadbury World Facebook page
Cadbury World Instagram page