If you are booking through the new portal and receive an error message this likely means that the slot you are trying to book is not available. We would advise that you try to book using the links here to see if this helps: Passholder Pre-book Entry | Cadbury World.
However, if you are concerned that you are still unable to pre-book and that it’s not due to spaces, then you can report the issue by emailing the following information to info@Merlinannualpass.co.uk for investigation.
- Your Name
- Pass Number
- Email associated with the Portal account.
- The attraction you’re trying to book.
- The date and time you are trying to book.
- A screenshot showing the error message you have received.