Please contact the Merlin Annual Pass team here in this instance.
Please note that you can continue to use your digital pass for pre-booking and entry.
Articles in this section
- Do I need to pre-book entry to Cadbury World Resort if I am a Merlin Pass Holder?
- Where can I buy a Merlin Annual Pass?
- What do I do if my physical Merlin Annual Pass has been lost/stolen?
- Can I upgrade my Cadbury World day ticket to a Merlin Annual Pass?
- There is no availability for the date I would like. How does the attraction capacity work?
- There are no Passholder slots available at the day/time I want. But there are slots available for general admission. How do I book?
- The portal wouldn’t let me book the day/time I wanted so I paid for a ticket and now I want a refund.
- I'm getting an error code whilst trying to pre-book with my Merlin Annual Pass. Can you help me?
- My friends have booked a time slot, however this is slot is not available using my Merlin Annual Pass. What Should I Do?
- I am a Merlin Passholder. Can I pay the difference to upgrade my entry to include Afternoon Tea?