If you are completing your transaction online through the Cadbury World website and having problems submitting your booking or payment, please make sure you check your bank account to see if any transactions have been processed.
If you have not been debited for your transaction, we recommend clearing your browser history and cache so that you can start again. Please complete the booking process again, adding the relevant tickets to your basket. Please follow the steps to complete your booking and transaction.
If you continue to experience problems, please make a note of any error codes and where in the booking journey you experienced problems. If problems persist then please contact us via Live Chat.