General Information
- What time should I arrive?
- How long should I allow for my visit?
- What are your opening hours?
- Is Cadbury World a guided tour?
- Is Cadbury World a factory tour?
- Can I go through Cadbury World at my own pace?
Tickets & Passes
- Do I have to prebook before visiting Cadbury World?
- What is included in my ticket?
- Are there any offers or discounts for Cadbury World?
- How much are tickets to Cadbury World?
- How do I book a child who is under 2 years old?
- Do you sell Gift Vouchers?
Booking Help
- Can I change the date of my booking?
- I have not received or lost my order confirmation email
- How do I book tickets online?
- Why am I unable to book for my selected visit date?
- I'm having issues booking online - what should I do?
- I have some unused tickets left over from my visit - can I use them another time?
Discounts & Promotions
- Can I change the date of the Black Friday discounted tickets?
- How do I book using my student discount for Cadbury World?
- Do you offer family tickets online?
- How do I book using a promotional voucher?
- How do I book using the Adult & Toddler offer?
- Do I receive a discount when booking online?
Location & Directions
- How do I get to you by Car?
- Is there a charge for Car Parking?
- How do I get to you by Train?
- How do I get to you by Bus?
- How do I get to you by Coach?
- How do I get to you by canal?
Accessibility
- Does my carer ticket cover all attractions in my combination ticket?
- How accessible is Cadbury World?
- Do you have an accessibility guide?
- Are wheelchairs allowed at Cadbury World?
- Do you have wheelchairs available for hire?
- Can I bring my mobility scooter?
Visiting with Young Children
Facilities
- Do you have cash machines at Cadbury World?
- Do you offer Guidebooks/Audio Guides?
- Is there a specific area for First Aid at Cadbury World?
- Can I leave Cadbury World and return the same day?
- Do you have storage for bags?
- Do you have a private area for prayer?
Merlin Annual Pass
- Do I need to pre-book entry to Cadbury World Resort if I am a Merlin Pass Holder?
- Where can I buy a Merlin Annual Pass?
- There is no availability for the date I would like. How does the attraction capacity work?
- There are no Passholder slots available at the day/time I want. But there are slots available for general admission. How do I book?
- The portal wouldn’t let me book the day/time I wanted so I paid for a ticket and now I want a refund.
- I'm getting an error code whilst trying to pre-book with my Merlin Annual Pass. Can you help me?
Schools & Groups
- Where can I download your Risk Assessment?
- Do you offer Group Bookings for Cadbury World?
- Do you offer a discount for Groups?
- Do you offer a discount for Youth Groups?
- Can I request a VAT Receipt for my School or Group Booking?
- How do I make a Card payment for my School or Group Booking?
Food & Beverage
Shopping
Contacting Us
- How can I contact you?
- I have lost property - who do I contact?
- Can I contact you via Live Chat?
- How do I give feedback on my visit or experience?
- What are your Social Media pages?
- Do you offer charitable donations such as raffle prizes for organisations?